Guided route 2
I may have shared money, personal details or account access
Act first, then work through four levels of exposure from a reply to information or money shared.
How to use this route
Take any urgent action shown before reading. Then start at step 1 and continue in order so that no earlier contact, link, disclosure or payment is missed.
Route 2 · 4 guides
Read these guides in order
Begin with step 1. Every guide repeats this route, shows your position and provides explicit previous and next controls.
- 01Start this route
Step 1 of 4 · Review the contact
I replied to a scam message — what happens next?
Start with what a reply may have confirmed or revealed. - 02Open this guide
Step 2 of 4 · Review links, files and access
I clicked a scam link — what should I do now?
Check the furthest action taken after a link was opened. - 03Open this guide
Step 3 of 4 · Protect information and accounts
I shared personal or bank information — what should I do?
Match each item shared to the account, identity or payment risk it creates. - 04Open this guide
Step 4 of 4 · Protect money and seek recovery
How can I reverse a bank transfer sent to a scammer?
Finish with urgent bank action, recovery and reimbursement routes.