Guided route 1
Something I found or received worries me
Follow four checks in order: the situation, the contact, the identity and the website or destination.
How to use this route
Start at step 1 and read all four guides in order. Each guide adds another layer to the check and leads directly to the next guide.
Route 1 · 4 guides
Read these guides in order
Begin with step 1. Every guide repeats this route, shows your position and provides explicit previous and next controls.
- 01Start this route
Step 1 of 4 · Check the whole situation
Is this a scam?
Begin with the request, what should normally happen and what has changed. - 02Open this guide
Step 2 of 4 · Check the contact
Is this text, email or call a scam?
Examine the message, call or email without trusting the route it supplied. - 03Open this guide
Step 3 of 4 · Check the identity and authority
Is this company, person or account genuine?
Separate a real name or organisation from the person controlling this contact. - 04Open this guide
Step 4 of 4 · Check the destination
Is this website genuine?
Finish by checking the exact web address, purpose and route independently.